FAQs
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to email@domain.com
- You will receive a zip file containing multiple sizes as selected OR separate jpg or pdf printable files. (2:3 ratio, 4:5 ratio, 3:4 ratio, 11"x14", A1)
- No physical product will be shipped, this is a digital downloadable art print.
- Frames and any decorations are not included.
- Print colors may vary slightly different than displayed on your monitor.
- For PERSONAL USE ONLY. Please do not share this digital file with anyone.
- Fits standard commercial frame sizes
- An original artwork by Divi Arts Studio
- © Artwork is copyright of Divi Arts Studio
- INCLUDED FILES: 5 JPEG FILE for instant download. Resolution: 300dpi (which makes the print suitable for printing clearly)
➡ 2:3 ratio - Size 24" x 36" inches Can be adjusted to: Inch: 4"x6", 6"x9", 8"x12", 10"x15", 12"x18", 16"x24", 20"x30", 24"x36
➡ 4:5 ratio - Size 16" x 20" inches Can be adjusted to: Inch: 4"x5", 8"x10", 11"x14", 12"x15", 16"x20
➡ 3:4 ratio - Size 18" x 24" inches Can be adjusted to: Inch: 6"x8", 9"x12", 12"x16", 15"x20", 18"x24"
➡ A file to print 11" x 14" inches
➡ International Paper Size for printing up to A1 Can be adjusted to A2, A3, A4...5"x7", 10"x14", 50x70cm
- Add products you want into your cart and checkout.
- After checkout and the order is processed you will be directed to a page to download your file instantly OR you can navigate to my account page (order/ download section).
- You can access the file anytime by viewing your my account (order/ download section of) page.
There are 3 ways to print the downloaded art print file:
1. Print from home using your home printer (you may need to trim it yourself based on paper your printer support and the print size you ordered)
2. Upload your files to an online shop
3. Email your files to a local print store
1. Print from home using your home printer (you may need to trim it yourself based on paper your printer support and the print size you ordered)
2. Upload your files to an online shop
3. Email your files to a local print store
We may provide files in multiple sizes and ratios. You can print different sizes from one ratio. refer below chart to know how many different sizes you can print using one ratio.
each ratio has maximum size limitation, please review and confirm pixel density for any size with print provider before printing very high resolution size
each ratio has maximum size limitation, please review and confirm pixel density for any size with print provider before printing very high resolution size
| Ratios | Sizes | Remarks |
| 4:5 | 8x10, 16x20 |
- Frames and any decorations are not included except mentioned in the product description.
- Print colours may vary slightly different than displayed on your monitor.
- For PERSONAL USE ONLY.
- Mostly fits standard commercial frame sizes
- Original artwork by Divi Arts Studio
- © Artwork is copyright of Divi Arts Studio
- Add products you want into your cart and checkout.
- After checkout and the order is processed, we will prepare your product and ship it to you.
- You shall receive emails notifications for your order progress.
for any issues feel free to contact us.
I happily accept customization request for Digital Printable Arts or Fine Art Prints.
Please contact me at https://www.diviartsstudio.com/pages/contact
OR submit a contact form on product page with your questions or requirements and I will accommodate that.
OR submit a contact form on product page with your questions or requirements and I will accommodate that.
- visit portfolio page and click on contact link
- fill out form
- we will contact you and discuss more in detail
- once requirement is finalized, we shall send you an invoice
- pay invoice as agreed (full or partial) and we will start working on your art work
- once finished we shall send you digital copy for minor revision
- once approved by you, we will ship original art work or you can pick it
- We take 2 - 4 business days to process your order. The process includes printing, crafting, and packaging
- once an order is processed, we will ship it and send you a notification
- Based on your location and shipment option, the delivery may take from 2 to 30 business days
- If you don't receive the shipment after given time-frame we mentioned, please contact us, and we will gladly help you
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you've just downloaded (Don't forget this step).
3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.
- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store
- If you want to install child theme, please go to the corresponding theme folder
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes Theme source, Photoshop design files and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Unable to find satisfactory answers ?
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